only manufacturer and exporter of handmade ceramic and glass products,
ranging from smoke ware, hotel ware, decorative items, door handles and
Frequently Asked Questions
How to order the products ?
Its very simple:
1.Browse the product category you are interested in.
2.Select item of the products you want to buy from the website.
3.Decide upon the quantity of each item.
4.Submit your order through inquiry form / email / fax or telephone.
After getting your order, we'll email you your Performa invoice within 24
2. What is minimum quantity to be ordered ?
You must order 2 dozen per any particular item. Also, your total order must
be of worth US$500.00
3. Are prices given on the website include shipping
No. All prices are FOB new Delhi and does not include any shipping /
4. What is FOB price ?
Items shipped directly from the factory, which are noted as
Freight-On-Board (FOB), are billed an additional cost for shipping, handling
and insurance charges.
5. How will i determine shipping charges ?
Shipping charges depends upon the following:
1. Weight / volume of your shipment.
2. Destination of the shipment.
3. Mode of transportation-air cargo , Ocean or courier /express mode.
After getting your order we'll determine approximate weight / volume of your
order and then calculate shipping cost according to rates applicable to that
destination as per your choice of mode of transportation.
What are mode of transportation available and what arrangements i need to
receive my shipment ?
You can select any of the following:
1.Air Cargo - cargo facility of various airlines like Lufthansa, Swiss Air,
Air France etc.
(You need to have an import agent at your nearest airport and local
transportation arrangements from airport to warehouse)
2.Courier/Express - Express door delivery service of UPS / FedEx / DHL /
(Your shipment will be delivered at your given address. You need not to have
any import agent and local transport arrangements.)
3.Ocean Freight - various shipping / container line available.
(you need to have an import agent at your nearest seaport and local
transportation arrangements from seaport to your warehouse)
7. What would be transit time for my shipment ?
1.Air Cargo - 12-15 days approximately.
2.Courier / Express - 4-6 days through UPS / FedEx etc.
3.Ocean freight - Depends upon the destination and schedule of container
8. What would be lead time for my shipment ?
Your order will be dispatched from New Delhi (India) and for a normal
shipment we need 3-4 week time to dispatch your order. However for large
orders it is decided mutually as per the order size.
9. Do you ship freight pre paid shipment ?
Yes! we ship "Freight prepaid" at our end as well as "Freight
collect" at your end shipments. If you pay freight of your order given
along with your invoice we'll ship your shipment "Freight prepaid"
and you need not to pay any shipping charges at your end except local duties
/ tax . If you have pre arrangements with any shipping agency then we'll
ship your order as "Freight collect" using your account with that
10. Do you ship COD ?
No. We do not have any such arrangements.
11.What are the payment options available ?
You can pay for your order through following mode of payments:
1.Wire transfer of money.
2.International Money order.
5.Letter of Credit (LOC or LC) only for large orders.
12. Do you have any sample policy ?
Yes! we welcome our new buyers to evaluate our service and product
quality. You can order for our sample kit of worth $300.00.we'll send you
wide variety of our products worth US$200.00 in your sample kit. Sample kit
will be dispatched within 1-2 week after getting payment through UPS Express
service to your address.
Sorry we do not provide any free sample.
What are the currencies you accept ?
We prefer US dollars. We also accept Euro Dollars, GBP, Australian dollars.
14. Is my shipment insured for damage ?
It depends upon insurance policy of the carrier. Generally UPS / FedEx
etc. insured shipment for breakage/damage or loss. But they provide risk cover
up to worth US$ 100.00 maximum.
15. Can i get my shipment fully insured for any major
breakage / damage or loss ?
Yes! we can insured your shipment fully by purchasing insurance policy of
carrier / other agency for a nominal extra charge. This extra charge (cost
of insurance) depends upon the sum assured for any particular shipment.
16. What i have to do if i got damaged shipment or
find breakage inside the boxes. ?
Count parcels and inspect the shipment before signing the delivery receipt.
If damage or shortage is apparent, please note it on the delivery receipt
along with the signature of the delivery person verifying the same. Save the
damaged carton for inspection purposes. Open all packages immediately and
inspect the merchandise to see if it is in good condition. If concealed
damage (damage to materials inside a package with no external damage
evident) is exposed, notify us immediately through our feedback form email
to you after every shipment. We must notify carriers within 7 days, or they
may deny liability. Check merchandise against the packing slip. If an
overage or shortage exists, or if there are any other problems with an
order, notify us within 7 days after receipt of merchandise.
If you have any other query please do not
hesitate to contact us.
"we are committed to what we says"